# Generated by Django 4.2.30 on 2026-09-15 13:16

from django.conf import settings
from django.db import migrations, models
import django.db.models.deletion


class Migration(migrations.Migration):

    initial = True

    dependencies = [
        ('profiles', '0001_initial'),
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name='Ticket',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('tracking_code', models.CharField(blank=True, help_text='e.g. TK-RAZAVI-2026-AB12CD', max_length=100, unique=True, verbose_name='Tracking Code')),
                ('subject', models.CharField(max_length=255, verbose_name='Subject / Title')),
                ('category', models.CharField(choices=[('cultural_affairs', 'Cultural & International Affairs'), ('religious_inquiry', 'Religious & Theological Inquiry'), ('inter_center_cooperation', 'Inter-Center Cooperation & Partnerships'), ('financial_legal', 'Financial & Legal Affairs'), ('technical_support', 'Technical & Portal Support'), ('general', 'General Inquiry')], default='general', max_length=50, verbose_name='Category')),
                ('priority', models.CharField(choices=[('urgent', 'Urgent'), ('high', 'High'), ('medium', 'Medium'), ('low', 'Low')], default='medium', max_length=20, verbose_name='Priority')),
                ('status', models.CharField(choices=[('open', 'Open'), ('in_progress', 'In Progress'), ('answered', 'Official Response Provided'), ('closed', 'Closed')], default='open', max_length=20, verbose_name='Status')),
                ('satisfaction_rating', models.PositiveSmallIntegerField(blank=True, null=True, verbose_name='Satisfaction Rating (1-5 Stars)')),
                ('feedback_comment', models.TextField(blank=True, null=True, verbose_name='User Feedback Notes')),
                ('created_at', models.DateTimeField(auto_now_add=True, verbose_name='Created At')),
                ('updated_at', models.DateTimeField(auto_now=True, verbose_name='Updated At')),
                ('closed_at', models.DateTimeField(blank=True, null=True, verbose_name='Closed At')),
                ('assigned_expert', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL, verbose_name='Assigned Expert / Officer')),
                ('institution', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='tickets', to='profiles.institution', verbose_name='Affiliated Institution')),
                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='tickets', to=settings.AUTH_USER_MODEL, verbose_name='Submitter / User')),
            ],
            options={
                'verbose_name': 'Ticket',
                'verbose_name_plural': 'Tickets',
                'ordering': ('-created_at',),
            },
        ),
        migrations.CreateModel(
            name='TicketMessage',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('is_official_response', models.BooleanField(default=False, verbose_name='Is Official Response from Astan / Expert')),
                ('department_label', models.CharField(blank=True, default='', max_length=255, verbose_name='Department / Authority Label')),
                ('content', models.TextField(verbose_name='Message Content')),
                ('attachment', models.FileField(blank=True, null=True, upload_to='tickets/attachments/%Y/%m/', verbose_name='Attachment')),
                ('created_at', models.DateTimeField(auto_now_add=True, verbose_name='Created At')),
                ('sender', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='ticket_messages', to=settings.AUTH_USER_MODEL, verbose_name='Sender')),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='messages', to='tickets.ticket', verbose_name='Ticket')),
            ],
            options={
                'verbose_name': 'Ticket Message',
                'verbose_name_plural': 'Ticket Messages',
                'ordering': ('created_at',),
            },
        ),
    ]