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60 lines
4.3 KiB
60 lines
4.3 KiB
# Generated by Django 4.2.30 on 2026-09-15 13:16
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from django.conf import settings
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from django.db import migrations, models
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import django.db.models.deletion
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class Migration(migrations.Migration):
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initial = True
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dependencies = [
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('profiles', '0001_initial'),
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migrations.swappable_dependency(settings.AUTH_USER_MODEL),
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]
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operations = [
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migrations.CreateModel(
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name='Ticket',
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fields=[
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('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
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('tracking_code', models.CharField(blank=True, help_text='e.g. TK-RAZAVI-2026-AB12CD', max_length=100, unique=True, verbose_name='Tracking Code')),
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('subject', models.CharField(max_length=255, verbose_name='Subject / Title')),
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('category', models.CharField(choices=[('cultural_affairs', 'Cultural & International Affairs'), ('religious_inquiry', 'Religious & Theological Inquiry'), ('inter_center_cooperation', 'Inter-Center Cooperation & Partnerships'), ('financial_legal', 'Financial & Legal Affairs'), ('technical_support', 'Technical & Portal Support'), ('general', 'General Inquiry')], default='general', max_length=50, verbose_name='Category')),
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('priority', models.CharField(choices=[('urgent', 'Urgent'), ('high', 'High'), ('medium', 'Medium'), ('low', 'Low')], default='medium', max_length=20, verbose_name='Priority')),
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('status', models.CharField(choices=[('open', 'Open'), ('in_progress', 'In Progress'), ('answered', 'Official Response Provided'), ('closed', 'Closed')], default='open', max_length=20, verbose_name='Status')),
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('satisfaction_rating', models.PositiveSmallIntegerField(blank=True, null=True, verbose_name='Satisfaction Rating (1-5 Stars)')),
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('feedback_comment', models.TextField(blank=True, null=True, verbose_name='User Feedback Notes')),
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('created_at', models.DateTimeField(auto_now_add=True, verbose_name='Created At')),
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('updated_at', models.DateTimeField(auto_now=True, verbose_name='Updated At')),
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('closed_at', models.DateTimeField(blank=True, null=True, verbose_name='Closed At')),
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('assigned_expert', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL, verbose_name='Assigned Expert / Officer')),
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('institution', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='tickets', to='profiles.institution', verbose_name='Affiliated Institution')),
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('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='tickets', to=settings.AUTH_USER_MODEL, verbose_name='Submitter / User')),
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],
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options={
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'verbose_name': 'Ticket',
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'verbose_name_plural': 'Tickets',
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'ordering': ('-created_at',),
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},
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),
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migrations.CreateModel(
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name='TicketMessage',
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fields=[
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('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
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('is_official_response', models.BooleanField(default=False, verbose_name='Is Official Response from Astan / Expert')),
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('department_label', models.CharField(blank=True, default='', max_length=255, verbose_name='Department / Authority Label')),
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('content', models.TextField(verbose_name='Message Content')),
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('attachment', models.FileField(blank=True, null=True, upload_to='tickets/attachments/%Y/%m/', verbose_name='Attachment')),
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('created_at', models.DateTimeField(auto_now_add=True, verbose_name='Created At')),
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('sender', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='ticket_messages', to=settings.AUTH_USER_MODEL, verbose_name='Sender')),
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('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='messages', to='tickets.ticket', verbose_name='Ticket')),
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],
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options={
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'verbose_name': 'Ticket Message',
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'verbose_name_plural': 'Ticket Messages',
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'ordering': ('created_at',),
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},
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),
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]
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