## 1. Learning Process

|Event|Trigger Condition|Recipient|
|---|---|---|
|**Course Access Granted**|When access to the course is activated|Student|
|**LIVE Class Reminder**|2 hours and 15 minutes before the start (only if not cancelled/rescheduled)|Students enrolled in the course|
|**Course Completed**|When all lessons and mandatory conditions are met|Student|
|**Certificate Issued**|Immediately after the certificate is generated (auto or manual)|Student|
|**New Course Registration**|**Weekly check (Fridays)** for courses with "Registration" status published in the last 7 days:<br>- **1 course:** "Registration is open for: [Name]"<br>- **2-3 courses:** "Great news! Enrollment is open for: [Name 1], [Name 2], and others"<br>- **3+ courses:** "New directions are open at Imam al-Jawad School. Choose the right one for you!"<br>_Note: Do not notify about the same course more than once._|All registered students|

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## 2. Quizzes and Progress

|Event|Trigger Condition|Recipient|
|---|---|---|
|**Low Quiz Result**|2, 7, and 21 days after a score below the threshold, suggesting a retake|Student|

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## 3. LIVE Classes

|Event|Trigger Condition|Recipient|
|---|---|---|
|**LIVE Class Cancelled**|Immediately after the teacher or admin cancels the session|All enrolled students|
|**LIVE Class Rescheduled**|Immediately after date or time change|All enrolled students|
|**LIVE Recording Available**|When the session recording is uploaded and available in the archive|All enrolled students|

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## 4. Communication

|Event|Trigger Condition|Recipient|
|---|---|---|
|**Teacher Replied**|When a teacher replies in a private or course chat|Student (the recipient)|
|**Support Replied**|When a support agent replies to a ticket/chat|Student (the sender)|

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## 5. Transactions and Finance

|Event|Trigger Condition|Recipient|
|---|---|---|
|**Payment Successful**|Immediately after payment confirmation|Student|
|**Payment Failed**|Immediately after a failed transaction attempt|Student|
|**Refund Completed**|After the refund is processed and confirmed|Student|

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## 6. Retention and Motivation

|Event|Trigger Condition|Recipient|
|---|---|---|
|**Inactivity (Self-paced)**|If the student hasn't opened the app or taken lessons for 7+ days|Student|
|**Missed LIVE Sessions**|If the student missed 2 consecutive LIVE broadcasts|Student|
|**Unfinished Quiz**|If a quiz was started but not completed within 24 hours|Student|